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Welcome to the home of Direct Debit, the UK's favourite way to make payments automatically. We're here to help, to explain all the benefits of Direct Debit and to help solve any problems for you.
THOMAS COOK UPDATE
The Civil Aviation Authority (CAA) has confirmed that Thomas Cook customers who paid for their ATOL-protected booking by Direct Debit, will be refunded automatically into their bank account under the ATOL scheme.
If payment or part of the payment was made by another means, customers should contact the CAA for advice.
It is important to be aware that the Direct Debit Guarantee only covers refunds in the event of an error in the collection of a Direct Debit. It does not cover insolvency of the company collecting Direct Debits.