How to claim
In the rare event that an error is made in the payment of your Direct Debit, contact your bank or building society straightaway. It’s the bank that is responsible for refunding you in the event of a mistake, even if the original error was made by the organisation collecting the payment.
Remember, if you receive a refund you are not entitled to, you must pay the money back when the organisation asks you to.
Full details of the Direct Debit Guarantee.