Bacs cookie policy

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Privacy statement

Bacs is committed to protecting the privacy of users of this website (and any applications hosted therein)  and the security of the information which website visitors provide once this data is in the company's possession.

Before anyone submits information to this website (or on any Bacs iPhone and Android application) they first must accept the insecure nature of the internet and the risk this may pose to the integrity of information they provide. Accordingly, Bacs accepts no liability whatsoever for any loss or misuse of the data that may occur while the data is in transmission.

Upon receipt, Bacs will take precautions which accord with the Data Protection Act 1998 and will take responsible precautions to ensure personal data in its possession is secure and not open to abuse.

Information gathering

Information is collected at several different points in this website with the informed consent of the website visitor. The data provided is used to improve the appropriateness of the information provided on the site, market research, and the provision of other services by the company, associated companies and other third parties. The data will only be used for the following purposes:

Sharing of the information
Bacs shares aggregated information and statistics about its customers, sales, traffic patterns and related site information with the banking industry, partners, third parties, marketing agencies, suppliers and advertisers. While the aggregated information is derived from information provided by website visitors, it should be noted that it is not possible to identify any individual from the aggregated data.

The company may from time to time supply the owners or operators of third party websites linked to the Bacs site with information relating to the number of users linking to this website from such third party sites. Individuals cannot be identified from this information.

Those who elect to receive further information or contact Bacs, its associated companies, partner organisations and third parties will only contact those individuals who have opted in to receive information and further contact from the company or its representatives.

In respect of these individuals Bacs may from time to time provide their details to Bacs customer service agencies for research and analysis purposes so that Bacs may monitor and improve the services it provides.

Accordingly, representatives of Bacs or those acting on its behalf may, from time to time, contact you and ask for comments on the services provided by Bacs. In addition, Bacs associated companies and third parties may contact you with information and products, services, updates and other issues the company believes may be of interest to you.

In respect of business service users, Bacs may share your supplied data with your organisation's sponsoring bank for the purposes described in this policy. This data may include personal information such as your name, organisation name, and address.

The Bacs website also displays information about the Bacs iPhone and Android application, and users should note that the Bacs iPhone and Android application contains separate information covering Terms of Use. In the first instance users should refer to the Bacs iPhone and Android application Terms of Use for more information.

Changing your preference
You may change your preference(s) and opt out of receiving information by contacting Bacs at the following address: Bacs, 2 Thomas More Square, London, E1W 1YN. If you exercise this right, please allow six weeks for the change to take effect.

You may opt out from receiving marketing and company services information at any time by emailing

Information is gathered and collated to help evaluate and improve the site. Comments are confidential and cannot be traced back to the sender.

Contact us
If you contact us by email to request any other information, Bacs will use the email address you provide to send a reply. This will not be used to send you any other kind of marketing information or information about our company's services or partner organisations unless you request otherwise.

For information on how cookies are used on this site visit the cookie inf​ormation page on this site.

Telephone calls

Most calls you make to Bacs will be recorded for security and monitoring purposes.

Links to third party sites

Bacs accepts no liability for the privacy practices or content of websites that may be linked to this site. This privacy statement applies solely to information collected by the site.

Bacs provides these links to you only as a convenience and the inclusion of any link does not imply endorsement of the site by Bacs. You are responsible for viewing and abiding by the privacy statements and terms of use posted on any linked sites.

Bacs has provided a link to its iPhone and Android application (use of which is governed by a specific Terms of Use) and users are referred to that Terms of Use for more information.

Opt in policy

Bacs invites you to express positive preference and "opt in". By doing so you will receive information and contacts which the company believes may be of interest to you.

Changing or updating your data

Bacs gives you the following options for changing and updating information previously provided. Write to: Marketing Department, Bacs Payment Schemes Limited, 2 Thomas More Square, London, E1W 1YN or, if you prefer, email

Notification of changes

If at any point in time Bacs wishes to use information which comprises personal data, as defined in the Data Protection Act, 1998 for a purpose or purposes different from that stated at the time it was collected, Bacs will contact the data subjects and obtain their positive consent.

Your consent

By submitting your information you consent to the use of your personal information as set out in this policy.

Contacting Bacs

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact

Registered in England - No. 4961302, Bacs Payment Schemes Limited, 2 Thomas More Square, London, E1W 1YN. ​

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