Bacs cookie policy

We use cookies on our website to provide you with the best possible online experience. By continuing to use this site, you give consent for cookies to be used. Please read our cookie policy for more information and details on how to change your preferences. Cookie Policy

Follow us

​Privacy statement

Last updated:  21 May 2018

Bacs Payment Schemes Limited (Bacs) understands the importance of protecting your personal information.

This privacy policy sets out what personal information we collect and use and your rights in relation to your personal information, when you interact with us as a user of our Direct Debit automated payment service which we provide in partnership with payment service providers such as your bank or building society or visit our website www.directdebit.co.uk.

If you need any further details, have a query or complaint about our use of your personal information, please contact our Data Protection Officer:

  • by email at privacyaware@bacs.co.uk or
  • by post at 2 Thomas More Square, London, E1W 1YN.

We review our privacy policy regularly. Where the policy has been updated this will be clearly identified by reference to the date of the policy above.

Where we provide a link to a third party website, Bacs accepts no liability for the privacy practices or content of that website.

Direct Debit payments

When you choose to make a payment by Direct Debit, Bacs uses your name, sort code and account number to perform the Direct Debit automated payment in accordance with your instructions.  Your personal information is shared with us by your bank or building society as set out in their privacy policy.

If you are unable to provide this personal information we are unable to perform your Direct Debit automated payment.

Visiting our website

When you visit our website, we place cookies on your device (e.g. computer hard drive, mobile phone) which collect unique identifiers relating to your device automatically. We do this so that we can improve our website’s functionality and performance. For example, enabling the site to load quickly, remembering you have been shown a one off message etc.

Our cookie policy has more detail.

Contacting us

If you choose to contact us using the email address provided in the How to Complain or Contact us sections of our website, or the DPO contact details above, we will collect and process your personal information so that we can deal with your query.  

If you would like to exercise any of these choices, please get in touch via our Data Protection Officer using the details above. Where we have shared your personal information with other companies, we will let them know if you exercise any of these choices.

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner who can be contacted at www.ico.org.uk or by telephone on 0303 123 1113.