Making payments

How to set up a Direct Debit


Paying your regular bills – such as your electricity, mobile phone, and insurance – by Direct Debit will save you time, make life easier and may even be cheaper. Switching to Direct Debit takes just four simple steps:

Step 1 - Contact the organisation you wish to pay

Get in touch with them and ask to set up a Direct Debit. They'll arrange for you to complete a Direct Debit Instruction. This can be done by post, over the phone or online.

Step 2 - Complete the Direct Debit Instruction

You'll need to provide:

  • Your name and address
  • The name and address of your bank or building society
  • Your bank or building society account number
  • The branch sort code of your bank or building society (see your debit card or banking app)
  • The name(s) on the account.

The organisation will update its payment records and forward the Instruction onto your bank or building society. They'll then collect the agreed amounts on the agreed dates.

Step 3 - Check the advance notice details

The organisation will give you advance notice of collection dates and amounts, whether you set up a Direct Debit by telephone, online or using a paper form. Check these details are correct and contact them straight away if you want to query anything.

Step 4 - Relax

Apart from making sure you've enough money in your account when payment is due, there's nothing more you have to do. Just keep an eye on your bank or building society statement to check that the Direct Debits are being made as agreed.​

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