Managing Direct Debit

There are just a few simple steps to remember here:

  • You should be notified in advance – normally 10 working days – of any changes to amounts to be paid or the payment dates
  • Always check your bank or building society statement. Direct Debits are usually shown with a DD alongside the payment. Make sure the amount and date paid tally with the advance notice If you are offered a choice of payment dates when setting up a Direct Debit Instruction, choose a date that best suits your cash flow – just after your salary is paid, for example. This way you can be sure there's enough money in your account and you won't go overdrawn
  • The Direct Debit Guarantee ensures that, in the unlikely event of an error being made in the payment of your Direct Debit*, you will receive a full refund from you bank or building society. Knowing your rights will help you to resolve the problem
  • You don’t even have to worry about transferring your Direct Debit payments if you choose to switch bank accounts. Visit the Current Account Switch Service website to learn more.

* The Guarantee covers Direct Debit payments. It cannot be used to address contractual disputes between you and the billing organisation.​

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