Managing Direct Debits​

No, other than making sure you have sufficient funds in your account when the payment is due. To assist with this the organisation will give you advance notice of the collection dates and amounts, whether you set up a Direct Debit over the phone, online or by completing a paper Instruction. It is a good idea to check your bank or building society statement regularly to ensure that all your Direct Debits are going out as shown on your advance notice.

Normally payments will be made on the same date each month, quarter or annually according to the payment frequency. If a payment is due to be collected at a weekend or on a Bank Holiday, the organisation is obliged to debit your account just after that due date unless they notify you in advance of a change of date.

If either the amount you owe, the frequency or the payment date changes, the organisation concerned has to notify you in advance (normally 10 working days) of your account being debited. This gives you time to get in touch with them if necessary.

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