Cancelling a Direct Debit​

If you need to cancel a Direct Debit, simply write to your bank or building society. It is also a good idea to send a copy to the organisation concerned. Your bank or building society will generally require at least a day's notice before the Direct Debit is due to be paid. Try not to leave it until the last minute or you run the risk of a payment being made. Remember that cancelling the Direct Debit simply stops paying the organisation. If you carry on receiving the goods or service then you will have to organise an alternative payment method.

Usually, however written confirmation may be required. We also recommend you notify the organisation concerned.

You will need to provide the following information:

  • The name of the organisation being paid
  • Your bank or building society account number
  • The name(s) on the account of you bank or building society (see your debit card or banking app)
  • The branch sort code
  • Your customer reference with the organisation (if possible).

The more information you can give, the easier it will be for your bank or building society to action, so if you know the amount and payment date include this information too.

No. The organisation would have to get your authority to set up a replacement Instruction.

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